Return & Exchange
We hope you love what you've ordered! Before you make an order, we suggest that you need to read our refund policy carefully to make sure that you can get a good shopping experience.
1. I changed my mind, can I cancel my order?
Yes, within 12 hours of your purchase. After 12 hours, we don't provide refunds on change of mind purchases. Then after your order has been shipped out, we would not be able to accept return or exchange request of items you bought for non-quality issues. Please see below for faulty items procedure.
2. For quality problem or our fault caused problem
We know how frustrating this could be.
We will only provide a refund in the event of missing, damaged or defective items that we could not replace once we get your photo evidence. We would not be able to accept return or exchange of items if contacted after 14 days of arrival.
If you realise that (an) item(s) is/are missing, defective or incorrect after the delivery, please contact us immediately (in any case within 14 days following the delivery). We will start an investigation and evaluate this issue. Since we might ask you for photos of the outer box and items you have received, please do not throw it away. Include a photo and description of the issue along with your Order Number/ID to ensure a faster resolution.
We only accept return request when you:
- Received the different item(s), different size, different colour with your order.
Please note that shipping fee is not refundable, unless the original products are defective or damaged.
3. Package issues
- If the package for your order gets returned to us after no re-delivery is arranged when you needed to, we could resend you the package but you will need to pay for the postage again.
- If the package is missing or disposed after delivery attempts by your local post office or courier company, we do not held any responsibility for any unclaimed package.
4. Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
☞ You can always contact us for any return question at support@mail.dailyarchivestore.com.